Policies
At Secret Sugar Club, we're committed to providing a transparent, safe, and enjoyable experience for all our clients. Our policies are crafted with care to ensure that every aspect of your visit is clear, comfortable, and in line with the highest standards of service and ethics. Please take a moment to familiarise yourself with our policies.
List of policies
Please take your time to familiarise yourself with our business policies below. There is a link to each policy in full along with a general overview of the main points of each policy. If you have any questions or concerns please get in contact with us via the live chat function.
​​Our Age Policy ensures the safety and comfort of our clientele, stipulating that no treatments are provided to individuals under 16, with Female Intimate treatments reserved exclusively for those 18 and above. We may request ID to verify age compliance, upholding our commitment to client well-being.
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Our Cancellation & Rescheduling Policy accommodates changes without charge up to 24 hours before appointments. Within 24 hours, cancellations incur a 50% fee, and specific rescheduling options become limited. No-shows are charged at full cost. We emphasize communication for any changes and exercise discretion in exceptional cases.
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We welcome clients of all genders—male, female, or non-binary. Our policy specifies that 'Female Intimate' treatments are exclusively for the vulva and labia, and we do not currently offer treatments for the penis or scrotum.
Our Lateness Policy ensures timely services for all clients at Secret Sugar Club. Arriving late may limit your appointment to the remaining scheduled time, and arriving more than 10 minutes late could result in being unable to be accommodated, treated as a no-show, and charged for the full appointment. Timeliness supports our commitment to quality treatment and respect for all clients' schedules.
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Our Social Media & Content Policy emphasizes an 'opt-in' approach, ensuring that photos or videos are only taken and shared with explicit client consent at Secret Sugar Club. Through a signed consent form, we detail the intended use of any content, focusing on the treatment while prioritizing privacy by excluding identifiable features. Clients can subsequently opt-out, requesting the removal and destruction of their content at any time, reflecting our dedication to discretion, transparency, and respectful digital engagement.