Policies
At Secret Sugar Club, we're committed to providing a transparent, safe, and enjoyable experience for all our clients. Our policies are crafted with care to ensure that every aspect of your visit is clear, comfortable, and in line with the highest standards of service and ethics. Please take a moment to familiarise yourself with our policies.
Lateness Policy
We value your time and strive to provide our clients with prompt and efficient service at Secret Sugar Club. Therefore, we have implemented a lateness policy to ensure that we can accommodate all our clients and maintain a smooth schedule.
If you arrive late for your appointment, we will do our best to accommodate you. However, please note that we can only offer the remaining time of your scheduled appointment, and we cannot guarantee the full service that you had originally booked.
If you arrive more than 10 minutes late for your appointment, we may not be able to accommodate you at all, as this may have a knock-on effect on our subsequent appointments. In such a case, you will be considered a no-show and will be charged 100% of the cost of your scheduled appointment.
Please note that lateness also affects our ability to provide the best possible treatment to our clients. We require adequate time to prepare our treatment room and equipment between appointments to maintain cleanliness and hygiene standards, and we also need sufficient time to provide a thorough and satisfactory treatment to each client. If you arrive late, this can compromise the quality of the treatment and may cause delays in our schedule.
We appreciate your understanding and cooperation in this matter. If you have any questions or concerns, please do not hesitate to contact us.
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Updated 17th February 2024